Moose Lake Village is proud to announce we have received the Customer Experience Award from Activated Insights, formerly Pinnacle Quality Insight. This honor means we scored in the top 15 percent of senior care providers in multiple categories.
Congratulations to all our staff for your outstanding work! This recognition highlights what we are doing for assisted living and skilled nursing in Moose Lake, MN.
We qualified for the Customer Experience Award in the following categories:
Assisted Living:
- Overall Satisfaction
- Personal Care
- Dining Service
- Response to Problems
- Communication
- Move-in Process
- Individual Needs
- Overall Customer Experience
Skilled Nursing:
- Laundry Services
- Dignity and Respect
On behalf of this community, Activated Insights engaged residents and their families in monthly interviews throughout 2024. These conversations included open-ended questions and rating across various categories, and we used this feedback to drive continuous improvement in care.
About Cassia
Moose Lake Village is owned and operated by Cassia. As a nonprofit, Cassia’s mission is to foster fullness of life for older adults in the spirit of Christ’s love. Cassia provides independent and assisted living communities, memory care, skilled nursing care centers, short-term rehabilitation centers, adult day programs and a variety of community-based services for older adults across five states.
About Activated Insights
Activated Insights enables long-term care and post-acute care providers to optimize every interaction with employees and clients.